Mammut and Arena Mall are owned by the NEPI Rockcastle Group, which has real estate investments in a total of nine Central and Eastern European countries. NEPI Rockcastle is a commercial real estate investment company listed on the Johannesburg Stock Exchange (JSE) and Euronext Amsterdam. NEPI Rockcastle was established on 11. July 2017 through the merger of New Europe Property Investments (NEPI) and Rockcastle Global Real Estate Company Limited (Rockcastle), making it the leading shopping centre owner in Central and Eastern Europe. It is also one of Europe's top ten companies in terms of market capitalisation. NEPI Rockcastle has a unique real estate portfolio, with a dominant position in Romania, Poland and Slovakia, and a strong presence in Croatia, Bulgaria, the Czech Republic, Serbia and Lithuania, in addition to Hungary. As part of its presence in Hungary, NEPI Rockcastle owns two of Budapest's leading shopping centres, Mammut and Arena Mall.
We ask Anna Fülöp, Center Manager of the shopping mall, about her experience with our new DESIGNA Ticketless Hybrid parking system installed in Mammut.
How has the new ticketless hybrid parking system improved the customers’ parking experience in the underground garage?
The new ticketless hybrid parking system has significantly improved the customers’ parking experience. The simpler and faster processes make it easier for customers to park, pay and exit the car park.
What benefits has the new system brought in terms of operation and maintenance? How has it impacted sustainability?
The ticketless system allows us to operate the car park in a more environmentally friendly way, as it generates less waste and also reduces operating costs.
What positive feedback have you received from customers about the design of the Red Dot Design award-winning system and its user interface?
We have received positive feedback from customers. The user-friendly design of the aesthetic automatic pay stations enables people of all ages to use the car park without any problems.
How did you manage to help customers become acquainted with and use the system? What support was provided during the first period?
We tried to provide as much support as possible to our customers. In the initial phase of the changeover, hostesses and information boards helped people to orientate. We also provided information on our social media platform and website.
To what extent has the use of the parking system accelerated since the introduction of the new system, especially as more than a million cars use the underground garage every year?
The use of the parking system has accelerated significantly since the introduction of the new system.
What savings or efficiency gains have been achieved with the new system? How have operating costs changed?
The use of paper has decreased and so have our expenditures.
What positive effects have been achieved by minimising the number plate recognition errors in the parking system?
Average entry times have been significantly reduced.
How has the new system supported the sustainability efforts of the underground garage? How has it contributed to environmental protection?
The introduction of the new system has contributed significantly to a more sustainable operation of the car park, as the hybrid solution has significantly reduced paper consumption compared to previous years.
What feedback have you received from customers or employees on the current operation and reliability of the system?
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What further plans and improvements are there for the new parking system in the future? How do you plan to maintain and improve the satisfaction and benefits of the system for customers and operators?
Future plans and improvements include further fine-tuning and possible expansion of the system and the introduction of new technologies to additionally improve the user experience.