The aim: make the entire parking system more customer friendly.
THE CHALLENGE
There are 3 Car Parks at Cardiff airport, each offering different parking services. The core aims of the project were to interface with the existing pre-booking system to allow parkers to pre-book parking spaces online before visiting the car park and to allow for parkers to pay at exit with Chip & PIN payment facilities. Thus, providing a smoother journey for visitors and greater customer satisfaction.
THE SOLUTION
The DESIGNA ABACUS system Cardiff has been configured to cope with large volumes of traffic. Cardiff Airport’s set-up comprises 10 entrance and 12 exit lanes. All the entries and exits feature barriers and ANPR cameras that facilitate entry for pre-bookers and season parkers. The Airport existing pre-booking system and website were interfaced with the DESIGNA parking system enabling customers to pre-book and pay online in advance of arriving at the airport.
The tickets are four-way, meaning they can be presented in any direction and all the exit lanes have Chip & PIN credit card payment facilities. Intercoms enable help to be given to customers who have lost their tickets and multiple languages including Welsh are used for customer communications on the equipment screens.
