Service & Support

Designa offers flexible service packages with varying maintenance levels – from preventive maintenance to reactive on-site deployment by certified technicians. Each package is individually tailored to the operational requirements of the respective site.

Response times are determined by the selected service package. With a maintenance contract, Designa guarantees prioritized response times and direct access to the service team – including outside regular business hours.

Yes. Designa service packages are modular in design and can be adapted to the specific requirements of each operation – whether a single facility or multiple sites running different parking management systems.

Original spare parts for all Designa systems can be requested directly through Designa. In addition to hardware components, Designa also supplies parking cards, tickets, and consumables – with custom branding available on request.

Yes. Many issues can be diagnosed and resolved via remote access without the need for an on-site technician. Remote support is included in most Designa service packages.

The Designa eCademy is the digital learning platform for operators and staff. It provides 24/7 access to manuals, tutorials, webinar recordings, and e-learning courses – used by over 2,300 users across 60+ countries.

Service requests can be submitted directly through the Designa Servicedesk portal. Alternatively, the service team is available by email and phone. Customers with an active maintenance contract receive prioritized handling.